Last updated: November 2026
• Your profile is rejected or not published after we review it.
• You paid twice for the same profile (duplicate payment).
• Our team could not verify your payment within 7 days because of a fault on our side.
• Once a profile has been published and the invoice issued, the fee is non-refundable, because the service (review, publication, maintenance) has been delivered.
• Profiles removed because the information was false, the registration could not be proven, or the terms were broken.
• A change of mind after publication, or low patient traffic (we do not promise patient numbers or ranking).
Send your invoice number and reason through the contact page. We reply within 3 working days and, if approved, refund to the same bKash/Nagad/Rocket/bank account within 7 working days. Mobile-wallet or bank charges on the transfer, if any, may be deducted.
If a listing fee is refunded, any referral points awarded for that listing are reversed. See the Referral terms.
